Abigail joined the Academic Benchmarking Consortium in February 2017 as part of the implementation team. She is now a Client Services Manager working to provide high quality benchmarking data and custom analysis directly to ABC’s member universities.
Prior to joining the consortium, Abigail developed a strong skill set in both qualitative and quantitative research using STATA and Excel. She has experience working with large data sets, surveying, and data collection through previous research and non-profit work relating to education policy.
Abigail earned her Bachelor of Arts degree in Public Policy from the University of North Carolina at Chapel Hill.
Alisha joined the Academic Benchmarking Consortium as a Senior Client Services Associate after eight years in higher education.
Prior to joining the consortium, Alisha served in several student services roles at High Point University where she enhanced her customer service expertise, exercised problem-solving skills and cultivated relationships among university personnel. Alisha is looking forward to using this knowledge to provide valuable and transformative insights to ABC members.
Alisha holds a Bachelor’s in Communication from Elon University and a Master’s in Strategic Communication from High Point University.
Anna earned a Bachelor of Art’s degree from the Dayton School of Business at Asbury University, double majoring in business management and accounting.
After graduation, she worked for a toxicology laboratory for two years as the Clinic Support Manager, responsible for process improvement, data analysis, customer service, and maintaining business relationships with physicians, business partners, and sales representatives.
Anna joined the Academic Benchmarking Consortium team as a Client Services Associate. She is passionate about improving the higher education industry and uses her customer service, business communication, and analysis experience to help universities use data to make informed decisions.
Anne spent four years with PricewaterhouseCoopers in Spartanburg (PwC), South Carolina. While at PwC, Anne was an experienced assurance associate performing financial statement audits for private companies. She has a strong accounting background and has built and maintained numerous valuable client relationships while honing her problem-solving and audit skills. Anne is excited to bring her experience and knowledge of obtaining, sorting, analyzing, and reporting on financial data to the consortium. Anne graduated from Wofford College where she earned a Bachelor of Art’s degree in Accounting and Art History.
Brian brings a history of establishing strong client relationships to his role at the Consortium. Before transitioning to his current role, he collaborated with senior leadership to develop and implement membership growth initiatives as the Director of Member Outreach. Brian has held previous positions in sales, workforce operations and management with companies such as Red Ventures and LOGIX Communications.
He is passionate about providing higher education leaders with meaningful insights and actionable benchmarking data that can be used to help inform the processes of strategic planning, budgeting, resource allocation and organizational development.
Brian holds a BBA in Management from the McCombs School of Business at the University of Texas at Austin.
Carole brings deep experience with developing and managing strong professional relationships to her role at the Consortium. She previously worked in the hospitality industry with industry leaders that include Hilton and Aramark and more recently was a licensed real estate agent in Cape May County, NJ.
Carole earned a Bachelor of Science degree from Penn State University in Hospitality Management and her MBA in Marketing Management and International Business from Drexel University’s LeBow College of Business.
Cassidy joined the Academic Benchmarking Consortium as a Client Services Associate after completing her Bachelor of Arts in Public Policy and Bachelor of Arts in Political Science from the University of North Carolina at Chapel Hill.
Immediately following graduation, Cassidy interned at The Consortium as a Research Analyst for the summer before transitioning into her current role. This experience combined with her coursework has allowed her to develop a strong skill set in both qualitative and quantitative research, including surveying and statistical analysis. Furthermore, she has experience working for both government and nonprofit organizations and has seen firsthand the value that data provides in informing the policy-making process.
Chris joined ABC in June 2017 as part of the implementation team. He is currently a Client Services Manager working to provide high-quality data analysis and helping ABC’s member universities find innovative ways to utilize their data to drive change.
Prior to joining ABC, Chris developed a strong data and project management skillset through his experience with policy research, data organization, analysis, and visualization.
Chris earned his Bachelor of Science degree in Information Science and his Bachelor of Arts degree in Public Policy from the University of North Carolina at Chapel Hill.
Chris leads our client services team and is responsible for the successful implementation and overall satisfaction of our consortium members. Over the last twenty years, he has held numerous management and professional services roles with companies such as Interpath Communications, AT@T and Chase Manhattan Bank.
Chris is passionate about enabling university CFOs to have a clear picture of spending and adopting best practices through a deeper understanding of “what works” to drive quality outcomes and efficiency at consortium member institutions.
Chris holds a BA in Organizational Behavior and Management from Brown University and he earned his MBA from the University of North Carolina’s Kenan-Flagler Business School where he holds an adjunct faculty appointment in consulting.
As Vice President of University Partnerships for the Academic Benchmarking Consortium, Dan leads our membership growth initiatives. Over the past seventeen years, Dan has worked in the higher education space for two of the premier business schools in the United States (The University of Minnesota’s Carlson School of Management and the University of North Carolina’s Kenan-Flagler Business School) and most recently as the VP of University Relations for Noodle Partners, the nation’s fastest-growing Online Program Management company. He is passionate about helping institutions think in innovative ways that increase enrollment, improve the student academic experience and lower the cost of higher education.
Dan earned his Bachelor of Business Administration in Management from Western Michigan University.
Erin leads ABC’s strategic initiatives and market exploration efforts. She brings deep operational experience in strategic resource allocation, performance management, and policy analysis, drawn from over 15 years in higher education and government. Erin directly managed business operations, shared service implementations and stakeholder engagement at both the campus and system level within the University of North Carolina. At the City of Dallas, she oversaw the maintenance and operations of 800+ buildings across 340 square miles as the executive over facility management and utility budgets, managing $180 million in total capital and operating expenditures in addition to ERP implementation and change management assignments.
After earning her Bachelor of Arts in College Scholars with a concentration in International Affairs from the University of Tennessee, Knoxville, Erin served as a Peace Corps Volunteer in Honduras. She also holds a Masters in Public Administration from the School of Government at the University of North Carolina, Chapel Hill.
Gray joined the consortium in February 2017 as a full-stack software developer. Gray graduated from the University of Maryland College Park in 2015 with a double major in Math and Physics. In addition, he spent a year at the University of Illinois Urbana-Champaign doing PhD work in theoretical physics.
In addition to his coding skills, Gray brings a wealth of statistics and data analysis experience to support member implementations. This experience helps to inform / optimize platform development and drive improved strategic decision making.
Jeff joined the consortium in July 2019 as a full-stack software developer. Jeff graduated from Palm Beach Atlantic University with a major in Applied Finance and Accounting. Previously, he spent time starting a software company in the fitness space and running a coding school that assisted in transitioning students into a career in tech.
In addition to his coding skills, Jeff brings a wealth of finance, higher education, startup, and project management experience to the team. This experience helps to optimize product development and use industry experience to drive growth efficiently.
Joe has an extensive background in building backend software solutions for the healthcare and homeland security industries.
Joe started building websites for Concrete Media in New York City during the dot-com hey days. He then started focusing on server side software, building information systems for the Department of Homeland Security and designing a clinical data processing engine for Truven Health Analytics that is still used in many hospitals around the country.
Joe received a bachelor’s degree in physics from Harvard University and a master’s degree in Computer Science from George Washington University.
Throughout his career, Jon has demonstrated a drive to support the mission of higher education. His work focuses on gathering powerful labor cost analytics and using that information to help guide higher education leaders as they make strategic decisions.
Prior to joining the Consortium, Jon spent 10 years at RTI, International as a manager and researcher on topics such as postsecondary education financing and student outcomes linked to loan debt. He managed data collection operations and trained institutional researchers on IPEDS.
He holds a bachelor’s degree from the University of the Pacific and a Master’s in Public Policy from Carnegie Mellon University.
Kelly joined the Academic Benchmarking Consortium team as the Office Manager in May 2016 after retiring from the University of North Carolina at Chapel Hill with more than 31 years of service.
As the Foundation Accountant for the UNC-CH School of Government she developed the financial, budgeting and organization skills that have given her the background necessary to manage the day to day operations of our growing office.
Kelly holds an Associate Degree of Applied Science in Accounting from the Alamance Community College.
Luke joined the Academic Benchmarking Consortium team as a Client Services Associate after completing his Bachelor of Arts in Public Policy and Bachelor of Arts in Political Science from the University of North Carolina at Chapel Hill.
During his senior year, Luke interned with ABC as a Research Analyst where he was able to use the quantitative and qualitative analytical skills developed in his undergraduate Public Policy program. Throughout his time at UNC, he developed valuable research skills through his work with North Carolina political organizations.
He is excited to join the ABC team and help bring meaningful insights to help inform important policy decisions.
Dr. Paul N. Friga is passionate about helping large organizations drive improved decision making through the effective analysis of data. He currently leads the overall business strategy for the Academic Benchmarking Consortium.
Paul also serves as a Clinical Associate Professor at the Kenan-Flagler School of Business at the University of North Carolina at Chapel Hill, where he teaches courses in management consulting and strategy. He researches strategic decision-making, knowledge transfer, intuition, management consulting processes and entrepreneurship and has presented at numerous conferences throughout the world.
Paul earned a B.S. degree in Management and Accounting from St. Francis University and an MBA and Ph.D. from the UNC-Chapel Hill, Kenan-Flagler business school.
Ranjani is fascinated by human psychology, and has brought a passion for collaboration and creative problem solving to her entire career. She is excited to bring a data-driven mindset to help educational institutions improve strategic decision-making.
Prior to joining the Consortium, Ranjani was Director of Business Operations & Behavioral Science at Knack, a start-up focused on leveraging insights from data to identify talent. She led implementation of Knack’s products for global customers and translated partner feedback into business and product initiatives.
Ranjani has a Ph.D. in Psychology from the University of Pennsylvania and a B.S. in Neuroscience from Brown University.
After a rewarding 20-year career as a Naval Intelligence Officer, Scott came to Chapel Hill to start a new life dedicated to the higher education community. In 2015 he earned a Master’s of Public Policy focused on Postsecondary Education Policy and he completed the UNC Odum Institute’s Certificate Program in Survey Methodology.
Scott is excited about having the opportunity to apply his expertise in survey methods and quantitative analysis to support the Academic Benchmarking Consortium’s primary mission: To help universities make better strategic decisions.
Scott was commissioned as a Naval Officer after earning a BS in Foreign Service at Georgetown University and an MA in Political Science at the University of Kansas.
Steve first encountered benchmarking tools while working for Duke University Health System, then subsequently joined Truven Health Analytics where he helped manage an industry-leading healthcare benchmarking product. Steve concluded that the higher education sector could benefit greatly by using a similar benchmarking “apples-to-apples” approach to identify key insight areas and help lead strategic change initiatives.
Steve’s background includes teaching, management consulting, product management, operations management, engineering and manufacturing. Steve earned his B.S. in Industrial Engineering with honors from Rutgers College of Engineering, and his MBA from UNC’s Kenan-Flagler Business School where he continues to serve the consulting department as an adjunct faculty member.