One potential solution to maintain high-quality administrative support with decreasing resources and increasing levels of risk could be moving IT to the cloud.  While still an emerging trend, universities are beginning to see benefits in terms of cost savings and operational improvements.

Two universities (one large and one small) have taken the plunge and learned valuable lessons to share.  Loyola University Maryland began its IT improvement journey in 2016 as part of a holistic approach to restructure IT to eliminate redundancies, streamline decision-making, and increase IT service levels within the university.  Virginia Tech has established a national reputation for its innovative approaches to cloud IT, particularly related to cyber security.