Description

The Director of Human Resources is a newly created position that is responsible for the daily HR activities to attract, develop, engage, reward and retain top talent.

Working to make ABC an outstanding place of employment

This includes driving organizational development, policies and programs covering employment, compensation, benefits, performance management, leadership development, employee relations, recruiting, retention and compliance with all federal, state and local laws.

Minimum qualifications

  1. Bachelor’s Degree in an HR-related field, or Associate’s Degree and two or more years of progressively responsible HR experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.
  2. Demonstrated knowledge and experience with contemporary Human Resource Practices and legislation, including strategic work-force planning.
  3. Demonstrated knowledge and experience with work force analytics including staffing, compensation, employee relations, benefits, payroll and HR development.
  4. Demonstrated proficiency and fluency with the internet and technology applications used in business and office operations including Excel, Power Point, Word and data base applications.
  5. Demonstrated expert knowledge of higher education culture and operating requirements in budgeting, staffing, payroll/HRIS data definitions and processing.
  6. Proven skills in effectively planning and facilitating training and customer services with diverse clients in demanding and time sensitive environments.
  7. Proven skills and commitments to successfully working with and building sustained, supportive and trusted relationships with diverse clients with a range of knowledge, skills, cultural backgrounds and values.

To apply

Please send a resume and cover letter to careers@abc-insights.com

Description

The Client Services Associate (CSA) provides direct client implementation support to the Client Services Manager (CSM) role.  The daily activities will vary based on the current state of the consortium member portfolio and the number of clients in the implementation phase.

Perform complex implementation task

In addition to performing a set of complex implementation tasks for existing members, the CSA will also assist in the quality assurance process for other member universities to ensure cross consortium consistency.  A key aspect of this role is providing oversight and coaching to the Research Analyst (RA) team so that they efficiently and consistently map university provided data using established best practices.

Advanced client implementation support activities

Perform in-depth research tasks in support of member desired data requests and / or follow-on services.

Details of ongoing support

  1. Assist in the development and maintenance of implementation documentation, such as FAQs and checklists.
  2. Provide recommendations on overall process improvements and take initiative to close process gaps.
  3. Provide back-up to ensure overall client member implementation continuity.

To apply

Please send a resume and cover letter to caitlin@greeneresources.com

Description

The Client Services Manager (CSM) serves as the main contact with their assigned universities. The CSM works with universities on their annual data submission and then manages and supports the universities as they use the ABC Insights® platform.

Working with new clients on their initial data submission

With a new university, the CSM’s initial focus will be working with the university to get their payroll file integrated into the ABC Insights® platform. Once the data has been integrated, the CSM will work closely with the university’s appointed Program Coordinator to map and verify all of the university’s data in the platform. This includes developing the verification plan, scheduling training and check in meetings with the Program Coordinator and managing the verification process to make sure that everything runs on schedule.

Working with current clients

Once a university has successfully verified their first data submission, the CSM will be responsible for maintaining a strong relationship between Academic Benchmarking Consortium and the university. The CSM will oversee all future data submissions from data submittal through verification. The CSM will contribute to the professionalism of Academic Benchmarking Consortium by consistently providing a high level of customer service to the client.

Details of ongoing support

  1. Ensure verification process is meeting the desired schedule.
  2. Provide ongoing user training to Client as needed.
  3. Promote an understanding of the ABC Insights® platform within the client university.
  4. Act as point of contact for systems issues between assigned Clients and our System Development Team.
  5. Conduct regular reviews (usually quarterly) to survey client satisfaction.

To apply

Please send a resume and cover letter to caitlin@greeneresources.com